Privacy Policy

Identity Data: Full name, preferred language, and contact preferences.

Contact Data: Email address, mobile phone number, country code, and preferred communication method (call, WhatsApp, etc.).

Property Interest Data: Preferred unit type (studio, 1BR, etc.), budget range, payment plan preferences, intended purchase timeline, and buyer category (end‑user, investor, broker).

Location Data: Whether you are currently based in Dubai, your country of residence (inferred from IP), and time zone.

Appointment Data: Selected date and time slot for a property tour or consultation.

Technical Data: IP address, browser type and version, operating system, screen resolution, and time zone. We collect this solely to maintain website security, optimize performance, and deliver a consistent experience across all devices.

Website Forms: Our interactive questionnaires collect your property preferences step‑by‑step, with clear consent prompts at each stage.

Meta Lead Ads (Facebook & Instagram): When you engage with our advertisements on Meta platforms, you may submit your information directly through a secure, in‑platform lead form. These forms comply with Meta's data use restrictions and always include a link to this Privacy Policy.

Campaign Landing Pages: You may be directed to dedicated landing pages from our digital marketing campaigns, where you can request more information or book a viewing.

Direct Communication: When you call, send a WhatsApp message, or email our team, we may collect your contact details to respond effectively and maintain a record of our conversation for quality purposes.

Inquiry Response: To provide detailed information about our available properties, floor plans, and payment plans tailored to your interests.

Appointment Scheduling: To confirm and manage property tour bookings, including sending reminders via your preferred communication channel.

Personalization: To recommend properties and offers that best match your stated criteria (e.g., budget, unit type, location).

Communication: To contact you via phone call, WhatsApp, or email regarding your inquiry or upcoming appointments. All marketing communications will only be sent if you have explicitly opted in.

Service Improvement: To analyze aggregated, anonymized data to enhance our website performance, ad targeting efficiency, and overall customer experience.

Legal & Policy Compliance: To adhere to Meta's advertising policies, GDPR requirements, anti‑fraud measures, and any applicable UAE regulations.

Data Use Restrictions: We will never sell, rent, or share personal data collected through Meta Lead Ads with third parties for their independent marketing purposes.

Consent Management: Every lead submitted via Meta forms includes a clear consent mechanism. Users are informed before submission that their data will be used by Aqaro Realty for the stated purposes.

Prohibited Content: Our ads do not promote discriminatory housing, misleading claims, or any content that violates Meta's Prohibited Content guidelines.

Data Retention Period: Lead data is retained only as long as necessary to fulfill the business purpose and is never misused for unrelated advertising.

Transparency & Control: Users can request deletion of their lead data at any time by contacting us directly. We will process such requests promptly.

Essential Cookies: Required for session management and form submission functionality. Without these, the website may not operate as intended.

Analytics & Meta Pixel: Tracks conversions from our ads, measures campaign effectiveness, and helps us understand how users interact with our website. This data is anonymized and used in aggregate.

Managing Cookies: You can disable cookies in your browser settings at any time. Note that disabling essential cookies may affect the functionality of our lead forms.

Service Providers: We engage trusted third parties (such as Google Sheets for data storage, Meta for ad delivery, and scheduling tools) who are bound by data processing agreements and confidentiality obligations.

Legal Obligations: If required by law, court order, or governmental authority, we may disclose necessary information to comply with legal processes.

Business Protection: To protect the rights, property, or safety of Aqaro Realty, our clients, or the public, as permitted by law.

With Your Consent: Any other sharing will only occur after obtaining your explicit consent.

Full HTTPS/SSL encryption for all data in transit.

Strict access controls: only authorized team members can view personal data, and access is logged and monitored.

Regular security assessments and updates to our systems.

Data minimization: we only collect information that is absolutely necessary for the purposes stated.

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

Right to Erasure: You can request deletion of your data ("Right to be Forgotten") where there is no compelling reason for its continued processing.

Right to Restrict Processing: You can ask us to suspend the processing of your data in certain circumstances.

Right to Data Portability: You can request a structured, machine‑readable copy of your data to transfer to another service.

Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before the withdrawal.